Embedded Support Partner User Guide

Table of Contents

What's New in this Document

1. Introduction

Distribution

ESP Benefits

ESP Architecture

Remote Support Capability

Security Features

System Performance Impact of ESP

2. Accessing ESP

Using the Command Line Interface

Using the Web-based Interface

Configuring Single System Management

Configuring Group Management

3. Administering ESP

Setting Up the Customer Profile

Setting Up the Network Permissions

Setting Up the User Permissions

Manipulating Database Archives

4. Setting Up the ESP Environment

Setting Up the System Serial Number (ESP for the Linux OS Only)

Setting Up the Global Configuration Parameters

Setting Up the Paging Parameters (ESP for IRIX OS Only)

Setting Up the System Parameters (Single System Manager Mode Only)

Setting Up the System/Client Parameters (System Group Manager Mode Only)

Setting Up the Authentication Password

Using the Command Line Interface to Configure SGM Settings

Importing and Exporting ESP Environments

5. Configuring ESP

Configuring Events

Configuring Actions

Configuring Performance Monitoring

Configuring System Monitoring

6. Viewing Reports

About Reports

Events Registered Reports

Actions Taken Reports

Availability Reports

Diagnostic Result Reports

Hardware Reports

Software Reports

System Reports

7. Using the ESP Logbook

About the ESP Logbook

Viewing Logbook Entries

Adding a Logbook Entry

8. Sending Notifications

About the espnotify Tool

Invoking espnotify from ESP

9. Logging Events from Applications and Scripts

Event Classification and Sequence Numbers

Using the Event Manager API

Using the emgrlogger and esplogger Tools

10. Default Event Classes and Types

ESP for the Linux OS

ESP for the IRIX OS

11. ESP Error Codes

Generic Errors

Event Manager Errors

SGM Error Codes

ESP Execution Errors